Posy Floral Design - Terms and Conditions
SUBSTITUTION POLICY
Occasionally, floral substitutions are necessary due to temporary, regional availability issues.
If this is the case with the gift you’ve selected, our experienced florists will ensure that the style and theme of your arrangement are preserved and will substitute only fresh flowers of equal or higher value.
The following rules for substitution will apply:
• Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
• Flower Arrangements such as all roses, or all lilies: we will make every effort to match the flower type, but may substitute with another colour or substitute with a bouquet of equal or greater value.
• Plants: For green and blooming plants, similar plants may be substituted of equal or greater value.
• One-of-a-Kind Plants such as orchids: we will make every attempt to match the plant type, but may substitute with another colour.
• Gourmet Gifts & Specialty Items (including, but not limited to, Fruit and Gift Baskets, Cookies, Cakes, Chocolates, Teddy Bears, Balloons, and Vases): These items may be substituted with another specialty item of equal or greater value and of similar theme and category. Images of gift baskets represent a number of products included, type, colour and shape of the basket and actual product variety will vary.
REPLACEMENT AND RETURN POLICY
Product Replacement
Our flowers always come fresh from the growers and we make efforts to keep and deliver them to the recipient fresh and beautiful. If you received damaged flowers or other damaged products:
• Please take a photo of the product and email the photo, along with your name, order number, and the nature of the issue to info@posy.ca.
• Quality complaints must be received within two (2) days following delivery, due to the perishable nature of our products.
• Once damage is confirmed, we can change a damaged product at our expense, or issue a store credit.
Order Changes
All changes and updates to your order should be done within one (1) hour of placing the order. Please double-check all the information in your order when you place it.
Changes and updates that are requested after this one (1) hour period are subject to a $10 administration fee.
Unfortunately during peak holidays, it is extremely difficult to make changes to an existing order. We will make every effort, but change requests are not guaranteed.
Order Cancellations
It may be possible to cancel your order. Please be advised that a minimum $25.00 cancellation fee will apply. Unfortunately, we cannot cancel orders that have been prepared or are already out with a courier for delivery.
DELIVERY POLICY
We will do our best to accommodate deliveries at specific times of the same day, but we cannot guarantee it. We attribute this to “hot delivery” and charge 30% extra of the regular price.
Orders will be delivered between 10 a.m. and 7 p.m. for residential addresses, and between
10 a.m. and 5 p.m. for the business address on the delivery day you specify.
On the same day delivery is available if you place your order before 1 p.m. local time the same day or earlier.
The customer takes full responsibility that the given recipient's information is complete and correct. If there is a delay in the delivery due to incorrect or incomplete information (including door code) provided by the customer, the order will not be refunded.
During extreme weather conditions, we cannot guarantee that your order will be
delivered on time and date. If we do not succeed in delivering your order, the order
will be delivered as soon as possible.
PLEASE NOTE – DURING HOLIDAYS (CHRISTMAS TIME, VALENTINE'S AND MOTHER’S DAY) DELIVERY MAY OCCUR AFTER 7:00 PM. WE CAN NOT GUARANTEE SPECIFIC DELIVERY TIMES DURING PEAK HOLIDAYS.
Please be advised that we are unable to cancel or change any orders already delivered or presently on route to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our shop directly.
We are not responsible for orders left at door being stolen.
Don't Hesitate to Contact us or Leave Feedback on Google!
Seasonal Bestsellers by The Best Florist
Showing all 44 results
-
BQ042 Charming Lucy
$130.00 – $160.00 Select Options This product has multiple variants. The options may be chosen on the product page -
Designer's Choice
$50.00 – $1,000.00 Select Options This product has multiple variants. The options may be chosen on the product page -
SB014 Special Buy
$45.00 Select Options -
FA053 Pastel Mosaic
$115.00 – $155.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ073 Mother's Day Flower Bouquet
$100.00 Select Options -
FA005 Bestseller Flower Arrangement
$60.00 – $70.00 Select Options This product has multiple variants. The options may be chosen on the product page -
FB009 Gerberas Flower Basket
$100.00 – $135.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ014 Charming Linda
$130.00 – $160.00 Select Options This product has multiple variants. The options may be chosen on the product page -
LX006-Luxury Bouquet
$300.00 – $420.00 Select Options This product has multiple variants. The options may be chosen on the product page -
PP026 Flower Arrangement
$50.00 Select Options -
FA031 Flower Arrangement
$65.00 Select Options -
FA006 Flower Arrangement
$65.00 Select Options -
FA011 Crimson Ringing Flower Arrangement
$130.00 – $170.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ053 Purple Heart
$180.00 – $220.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ047 Pink Harmony
$180.00 – $220.00 Select Options This product has multiple variants. The options may be chosen on the product page -
FB016 Gerberas Flower Basket
$80.00 – $100.00 Select Options This product has multiple variants. The options may be chosen on the product page -
FB010 Gerberas Flower Basket
$100.00 – $140.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ039 Gerberas Bouquet
$120.00 – $145.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ031 Gerberas Bouquet
$65.00 – $85.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ024 Gerberas Bouquet
$75.00 – $100.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ016 Gerberas Bouquet
$90.00 – $120.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ015 Gerberas Bouquet
$100.00 – $130.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ007 Gerberas Bouquet
$45.00 – $60.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ003 Gerberas Bouquet
$50.00 – $75.00 Select Options This product has multiple variants. The options may be chosen on the product page -
FA004 Flower Arrangement
$80.00 – $95.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ070 Baby Born Flower Bouquet
$160.00 – $195.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ069 Blue Lagoon
$160.00 – $190.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ068 Pretty in Pink Bouquet
$130.00 – $160.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ063 Snow White
$150.00 – $190.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ048 Hazy Aurora
$160.00 – $220.00 Select Options This product has multiple variants. The options may be chosen on the product page -
FA080-Flower Arrangement
$55.00 – $75.00 Select Options This product has multiple variants. The options may be chosen on the product page -
FA083-Flower Arrangement
$85.00 – $100.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ045 Star Bolls
$120.00 – $150.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ044 Peonies Bouquet
$150.00 – $250.00 Select Options This product has multiple variants. The options may be chosen on the product page -
FA065-Flower Arrangement
$120.00 – $140.00 Select Options This product has multiple variants. The options may be chosen on the product page -
FB003-Floral Basket
$100.00 – $160.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ041 Just You and Me
$130.00 – $180.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ033 Pretty Pastel Bouquet Rose Hydrangea Lisianthus
$120.00 – $160.00 Select Options This product has multiple variants. The options may be chosen on the product page -
Sold Out!
BQ032-Flower-Bouquet
Select options This product has multiple variants. The options may be chosen on the product page -
BQ029 Bouquet of Hydrangea, Lisianthus, Carnations and Spray Roses
$80.00 – $120.00 Select Options This product has multiple variants. The options may be chosen on the product page -
FA055-Flower Arrangement
$75.00 – $95.00 Select Options This product has multiple variants. The options may be chosen on the product page -
FB001-Floral Basket
$65.00 – $80.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ008-Flower Bouquet
$95.00 – $130.00 Select Options This product has multiple variants. The options may be chosen on the product page -
BQ001 Bouquet Rose Chrysanthemum Astro Lisianthus
$110.00 – $160.00 Select Options This product has multiple variants. The options may be chosen on the product page
